Returns & Exchanges

TiScrubs SATISFACTION GUARANTEE

TiScrubs wants you to be pleased with your purchase.

If you are not 100% satisfied, you may return any item for refund, credit or exchange within 30 days of the shipping date. Merchandise must be unworn, unaltered and unwashed, with no makeup, deodorant or any other stains, and with original tags attached. There are no returns or exchanges on custom embroidered items.

Refunds for returns will be issued for the original payment minus the initial shipping cost. Please note it may take a few days for your refund to appear on your original payment method.

Exchanges will be sent if requested items are still in stock after processing; if the requested items are not available, we will contact you.

If you wish to return or exchange an item, please follow these steps:

1) Fill out this Returns and Exchanges Form, describing the reason for your return and the action you would like TiScrubs to take. The Returns and Exchanges Form must accompany all returns.
2) Ship the item(s) back to TiScrubs. For your protection, please send your package using the insured carrier of your choice to:

TiScrubs Returns
216 E. 20th Avenue
North Kansas City, MO 64116

3) Please allow 10 days for us to process your exchange, credit or refund.
4) If you have requested an exchange, the exchanged item will ship out free of charge from the our warehouse once we process your returned items. Shipping to the customer is complimentary for one exchange per order.

We stand by our products and expect nothing less than perfection. If you have received a defective product, please contact us at customersupport@tiscrubs.com or call 1.888.847.4642 within 90 days of your order date.